Watch Repair– Repairing With The Manufacture VS Independent Repair Shops

Many people come into our store looking to repair watches after receiving less than stellar news from the manufacture. The truth is that when you repair your Swiss watch directly with the manufacture, whether it’s Cartier, Audemars Piguet, or even Patek Philippe, it will usually be more costly and time-consuming than you expected. These major manufactures usually want to hold on to the watch for upwards of six months to a year and even if your timepiece is still covered under warranty, it is often the case that you will be charged. It is best to rely on the manufacture when your watch requires parts that independent repair shops can’t get. If it’s any standard repair, it’s a good idea to send your watch to a trusted repair facility to ensure speedy quality service and reasonable pricing. Here at Gray & Sons we have been repairing watches for local, national, and international clients for the past 33 years. We’d love to earn your business and look under the hood of your watch. Check out our watch repair process here, and watch the video below to meet our team of Swiss-trained watchmakers. We are a service center to all of the biggest luxury watch brands in the world, including Rolex, Patek Philippe, Audemars Piguet, Cartier, Panerai, Omega, and more! If you’re looking to repair your luxury watch, you’ve come to the right place.