REPAIR & SERVICE
IWC Big Pilot
Gray & Sons Jewelers, located in Miami Beach, Florida is an independent watch service center, repairing IWC Big Pilot watches since 1980.
IWC combines American history with Swiss fine watchmaking history in a unique way. Originally established by an American from Boston, the International Watch Company was founded not in western Switzerland, the traditional home of Swiss watchmaking, but in Schaffhausen in eastern Switzerland. IWC is currently part of the Richemont Group, along with A. Lange & Söhne, Baume & Mercier, Cartier, Jaeger-LeCoultre, Montblanc, Officine Panerai, Piaget, Roger Dubuis, Vacheron Constantin, Van Cleef & Arpels, and more.
The IWC Big Pilot was first unleashed on an unsuspecting watch world in 2002. Evoking the pilot’s watches of the past, which IWC and others had manufactured for the German Luftwaffe in the 1940’s, it featured an oversized (46mm) case, a clean and easy-to-read Arabic numeral system on the dial with the traditional pilot’s watch triangle and two dots at the 12:00 position, an oversized “onion” crown, and a center-seconds hand. This magnificent timekeeping tool also boasted a seven day power reserve, with an indicator on the dial to remind you when to wind your watch. Originally powered by an 18000 vibrations per hour (called “low beat”) Calibre 5011 movement, which incorporated IWC’s innovative Pellaton winding system from the 1940’s, the Big Pilot was redesigned in 2006 to include a Calibre 51110 movement operating at a more accurate 21600 vph (“high beat”).
Along with owning a fine IWC watch comes the privilege of caring for this fine Swiss timepiece. The American Association of Watch and Clock Collectors recommends a complete service for mechanical watches every three to five years, to prolong the life and accuracy of the movement. This overhaul service also gives a watchmaker the opportunity to examine all of the individual parts for wear, to replace gaskets as needed, to ensure water resistance, and to polish and detail the case and bracelet. This work ensures that the watch looks and functions like new. The performance of all IWC watches serviced and repaired by Gray & Sons’ team of Swiss-trained Master watchmakers are guaranteed for a full year.
IWC Repair Services
Our IWC Big Pilot Watch Repair Process
Gray & Sons’ world-renowned pre-owned watch repair center is also experienced with other Swiss luxury watch brands such as Audemars Piguet, Patek Philippe, Omega, Breitling, Panerai, Cartier, and more.
Located in the Miami Beach area, only feet away from the world-famous Bal Harbour Shops luxury mall, Gray & Sons Jewelers, grayandsons.com, is an independent watch repair service center with more than 150 years of combined watch repair training and experience. IWC watch repairs are carried out using authentic tools, equipment, and parts whenever possible. Gray & Sons can repair watches from all fine Swiss luxury brands, like Rolex, A. Lange & Sohne, Patek Philippe, Audemars Piguet, Breitling, Omega, Corum, Hublot, and more.
Customers can enjoy a fresh cup of coffee while they buy, trade, sell, and consign their watches and jewelry in our showroom. Gray & Sons Jewelers is always a buyer, will sell, and repairs fine jewelry and watches in the Miami, Fort Lauderdale, Aventura, Coral Gables, and Philadelphia areas.
IWC Aquatimer Repair & Service
IWC Aquatimer Miami Beach Repair & Service
Meet Our Miami Beach IWC Aquatimer Swiss-Trained Watchmakers
NEED A WATCH REPAIR?
CLICK HERE TO BEGIN THE PROCESS
Request pre-labeled Easy Ship Box and mail in your item to repair.
Request an Easy Ship Box
Once you receive the box and send your watch, one of our Master Watchmakers will evaluate it and contact you with a free estimate. If you approve of the estimate we will proceed with the repair, which generally takes 2-3 weeks.
If you wish to repair at a different time we will ship the watch back to you at no cost to you.
Pre-Owned IWC Aquatimer 2123/2500 W515722
IWC Schaffhausen Portuguese Minute Repeater
Most Expensive Minute Repeater Watches
OUR EXPERIENCE
OVER 150 YEARS OF COMBINED WATCHMAKING AND JEWELRY/CASE AND BRACELET REPAIR EXPERIENCE!
How to Repair Your Watch with Gray & Sons Jewelers
We offer our watch repair services locally in South Florida (Miami, Miami Beach, Surfside, Bal Harbour, Fort Lauderdale, and West Palm Beach), nationally as well as internationally with our Easy Ship Box Option.
Local Repairs
Come visit our showroom and let us evaluate your watch. Our Master-trained watchmakers are among the best in the United States and we just happen to be located on Miami Beach. We will provide you an estimate before beginning any work.
National Repairs
To accommodate customers across the United States who complete repairs with us, we devised the Easy Ship Box as the fastest and most convenient way to send sensitive luxury items. This allows you to receive our state of the art services anywhere in the country, so you never compromise on the care your watch rightfully deserves.
Watch Repairs by Gray & Sons
Some watch repair shops just take shortcuts once they have your money but that's not what you're going to see from our team. Explore our repair videos on YouTube by searching "Gray and Sons," or visit our Miami Beach showroom. We specialize in brands like Rolex, Cartier, Patek Philippe, Omega, and more, offering unmatched quality and care.
Genuine is exactly what you will get. Each-pre-owned watch that we sell at Gray & Sons has undergone a sophisticated inspection by our master trained technicians. That means that timepieces have been tested inside and out to ensure functionality as well as timekeeping.
Whenever they need to repair or replace an individual component, our watchmakers use Swiss parts. These components, whenever possible, come from the manufacturer. Sometimes our master watchmakers fabricate and refurbish parts that are not otherwise available to us to purchase from our sources.