Serving Miami Beach area with Exquisite Jewelry, Diamonds, and Luxury Watches

Keith and Darmilian went above and beyond to fix a big scratch on my brand new Lange & Sohne watch minutes before close, prior to a holiday. It looks brand new! Talk about stellar customer service. A big thanks to everyone at Gray & Son. Highly recommend.

A great little gem of a store - Courteous and prompt staff, friendly service. I will be back to shop here! Fabio was amazing :)

The staff at Gray and Son were so accommodating and professional. I wanted to clean all my jewelry I had on me. They had me go to the back with them so my jewelry was always in my sight. There diamonds looked gorgeous

Most professional and wonderful overall to deal with these past 20 years!

Background:I'm a licensed Precious Metals Dealer and owner of shops in multiple states. I deal with all sorts of jewelry, bullion/coins, even luxury items (i.e. Gucci, Rolex, etc.) I buy & sell at my establishments.Synopsis:I inquired about about selling a product to them that was certified and evaluated before contacting them.Initially after receiving a satisfying quote, I promptly shipped the product on my own not using the shipping box they provide for free. After they received it, I was informed that it had to be certified again by another company (even tho I already provided certification from a different well known company). Which I was not informed about in the emails/phone calls. But miscommunication happens. Ok.Then I was told by an employee that they would not be purchasing it because of "x" reasons. Which I was stunned as I thought everything was fine as told via email/phone. But every business has the right to refuse purchase/service. They even offered me a $50 check for my shipment fees to them even though I only paid around $40 which is IMO is unheard of in my experience.At this point I was very concerned and worried it was some type of scam. I was more then wrong.Later the same day, Rich called me, and apologized. He offered to make a deal for the misunderstanding for the original quoted price.The deal was fair for me, as my return was more then what I put in and the item can be sold for a good small profit on the stores end. So win win on both sides. I'm extremely pleased with this company and I HIGHLY recommend this establishment.10/10 and will do business with them again.This is THE shop you go to to buy and sell luxury jewelry, andbullion/coins. A perfect example of a well oil machine as they say.Appreciate the business and Best regards to your company.Notes:I will be honest (as I always am with my reviews). Not the best price I was quoted compared to other companies BUT the other companies were consignment and as I was already sitting on the product for a long time already, this was the best choice in my experience with these type of situations. And I'm extremely happy I made this choice.Its important to explore options when selling bullion, coins, and jewelry. Do research and make sure the company is legitimate because these "cash for gold" websites (not stores) have been known to take your product and run. After get quotes from multiple companies and make sure its a legitimate company. But I wanted it sold as soon as possible, as I've been sitting on the product for a while and wanted to free up shelve space. But I will say I'm extremely happy with the price They gave me. It was exactly in the range I was expecting!And I will say I'm impressed with the management on how they went above and beyond to solve an issue when he totally didn't have to! He could of left the deal as is and shipped the item back. He had nothing to lose. But he did it anyways which is a prime example of a good manager or owner of a company. Customer service is a big part of running a business and this guy knows how to do it. So does his employee's. Wonderful employees and wonderful experience all around.Sure miscommunication at first but it was on both ends not just the shops. So I cannot solely blame the shop. It wouldn't be fair.I will do more business with this company again when that time comes if they are ever interested.Thanks again and I really appreciate the outstanding service!

Sold my Rolex watch to Gray & Sons last month. Great experience in the store. Walter and Max were very helpful with the transaction.

Impressively fast, friendly and authoritative service. Would certainly recommend Gray & Sons to anyone looking for a valuation of a "luxury" wristwatch.

Today I visited GRAY & SON, the store has a very pleasant atmosphere and excellent quality service, my watch was adjusted in a short time, many thanks to Victoria Peshkur for her kind and excellent welcome, very grateful for her attention. ..you are the best!!!

Excellent service from Fabio! Love my watch!