Guarantee - Return Policy
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The G&S Certified Preowned Advantage
You would never know any of our certified watches were pre-owned unless we told you. Our Swiss trained, professional watchmakers conduct a thorough, five-step, restoration process. We inspect and certify that every timepiece has an accurately functioning movement and has a like-new polished case and bracelet.
- Every watch is disassembled, down to the very last screw.
- Every movement is meticulously overhauled, using new parts where necessary. Mechanical movements are lubricated; quartz movements are fitted with new batteries.
- Cases and bracelets are sent to our detailing/polishing lab, where all scratches are removed and where each case and bracelet is steam cleaned and polished, to its original look, when it left its manufacturer.
- Each fine timepiece is reassembled, undergoing additional quality controls and testing, during and after reassembly.
- Every water-resistant timepiece is tested to ensure for water resistance.
The G&S International Guarantee
Every fine timepiece or article of jewelry, purchased at Gray & Sons, is accompanied by a Receipt of Certified Pre-Owned and Valuation Report.
Every Rolex watch is unconditionally guaranteed against defects in materials or workmanship in the mechanism for two full years after the date of purchase. All other manufacturers' mechanisms are unconditionally guaranteed against defects in materials or workmanship for one full year after the date of purchase, unless otherwise specifically indicated in the terms of sale.
In addition Gray & Sons offers something no one else in the world offers: our exclusive "Like New for Life Policy".
Like New for Life Policy
We want our clients to be happy with their certified pre-owned fine timepieces, for many years to come.
We make the extra effort through our Like New for Life Policy, a special, FREE program. Compare our Like New for Life Policy to the practices of the watch manufacturers, who usually charge from $150 to $600, PER OCCURRENCE, for this same service!
With our Like New for Life Policy, we provide FREE annual polishing, detailing, pressure testing, and battery replacement (as needed) for as long as you own your watch, for any certified pre-owned timepiece purchase of $2,000 or more. This benefit is not transferable. To maintain this valuable and unique benefit, have Gray & Sons clean your timepiece and perform a "lubrication overhaul" every 36 months or sooner for a nominal charge.
Normal wear is to be expected. At your request, crystals, crowns, gaskets, deep nicks, dents, and bracelet stretching can be repaired or replaced for an additional charge.
Return Privilege
All Gray & Sons certified pre-owned fine timepieces and jewelry items are available on a 10 day "no questions asked" return policy, when bought over the phone or internet. If for any reason, you are not completely satisfied with our products, simply return them to us within 10 days for a prompt and courteous replacement, exchange or refund, whichever you prefer. We'll even refund the shipping! This policy does not apply to in-store purchases. Unused watches and special orders are not returnable unless defective in workmanship.
10 % Restocking fee will be applied to all returns on the purchases that are subject to Affirm financing due to non-refundable transaction fees charged to the vendor.
3% Restocking fee will be applied to PayPal transactions and all credit card transactions, including MasterCard, American Express, and Visa, to cover non-refundable transaction fees imposed by the payment processors.
Sales Tax
Any item sold within the state of Florida is subject to 7% sales tax. We also charge appropriate individual state sales tax on orders we ship outside of Florida that we are required to collect from.